Are you looking for a hospitality job in Abu Dhabi? Rixos Hotels is currently offering an opportunity for an Order Taker at Rixos Marina Abu Dhabi. This full-time position is part of the In-Room Dining department and is suitable for candidates with relevant hotel, room service, or food and beverage experience.
The role involves handling guest food and beverage requests, accurately recording orders, coordinating with the kitchen and service teams, and ensuring a high standard of guest service.
Rixos Hotels Order Taker Job Details
| Category | Details |
|---|---|
| Company | Rixos Hotels |
| Position | Order Taker |
| Property | Rixos Marina Abu Dhabi |
| Location | Abu Dhabi, UAE |
| Employment Type | Full-Time |
| Department | In-Room Dining |
| Industry | Hospitality / Hotel |
| Education | High School Diploma or equivalent |
| Experience | Previous Hotel/F&B Experience Preferred |
| Application Method | Online |
Order Taker – Job Responsibilities
The Order Taker will handle guest food and beverage requests and coordinate with the relevant hotel departments to ensure orders are processed accurately and delivered efficiently.
- Answer in-room dining calls promptly and professionally.
- Take and record food and beverage orders accurately.
- Confirm guest room numbers and order details.
- Record special requests and dietary requirements.
- Assist guests with menu selections and recommendations.
- Explain menu items, ingredients, and available options.
- Enter orders correctly into the hotel POS system.
- Communicate allergies and special dietary requirements to the kitchen.
- Coordinate with kitchen and service teams for timely delivery.
- Follow up on orders and guest satisfaction.
- Respond professionally to guest questions and complaints.
- Suggest additional food and beverage items when appropriate.
- Maintain accurate guest and order records.
- Follow hotel hygiene, safety, and service standards.
Required Qualifications
Candidates interested in the Order Taker position should ideally meet the following requirements:
- High school diploma or equivalent qualification.
- Previous experience in room service, in-room dining, food and beverage, or a similar hotel role is preferred.
- Good knowledge of food and beverage products.
- Excellent telephone and verbal communication skills.
- Good English communication ability.
- Basic computer and POS system knowledge.
- Strong customer service and interpersonal skills.
- Excellent attention to detail.
- Ability to work effectively in a busy hotel environment.
- Professional appearance and positive attitude.
- Flexibility to work shifts, weekends, and public holidays.
- Additional language skills will be an advantage.
Salary and Employee Benefits
The position offers a competitive compensation package along with hospitality-related employee benefits. Depending on company policy and the final employment contract, benefits may include:
- Competitive salary.
- Duty meals, including breakfast, lunch, dinner, midnight meals, and coffee breaks.
- Vacation tickets.
- Hotel-related employee benefits.
- Medical insurance.
Note: Salary, benefits, and employment conditions may vary according to company policy and the final employment agreement.
Work Environment
The Order Taker will work in a fast-paced, guest-focused hotel environment. The position requires regular communication with guests and coordination with kitchen, room service, and other operational teams.
Candidates should be able to manage multiple requests efficiently while maintaining a professional telephone manner, accuracy, and excellent customer service.
How to Apply for Rixos Hotels Order Taker Jobs in Abu Dhabi
Interested candidates can submit their application online through the official Accor Careers website. Applicants should review the job requirements and provide accurate information when submitting their application.
Apply Online – Rixos Hotels Order Taker Job
Important Notice
This article is for informational and job-sharing purposes only. We are not the employer or recruitment agency for this vacancy. Candidates should verify the latest vacancy details and application requirements through the official employer career source before applying.
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